It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. With over 130 years experience, Moyses Stevens ensures only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately, once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.
Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
If you wish to see our Flower, Plant and Orchid care instructions please click here.
How are the flowers packaged?
All of our bouquets and plants are garnished with organza and silk ribbon, seasoned with colourful tissue and served up in a Moyses bag or branded delivery box. Hand tied and gift wrapped flowers are delivered either in a water bubble (‘aqua-pack’) or in a water absorbent bag to keep the flowers fresh. Surrounding your fresh flowers with layers of protective tissue ensures your delivery will arrive in the same condition that it left us in. Our orchid plants wear tissue bonnets to protect their delicate heads during transportation.
Our flowers and plants are always delivered un priced with a handwritten card containing your personal message, a care card and flower food.
Do my flowers come in a vase?
None of our bouquets come in a vase unless otherwise stated. If you would like to send a vase with your chosen flowers, we suggest the most suitable one for your chosen bouquet as part of your buying process.
Can I include a personal message with my order?
You will be able to attach a personal message to your order through the ordering process. We do advise this as people like to know who to thank!
What if I want to send my order anonymously?
At Moyses, we would not dream of revealing your identity should you not wish us to. By law, we also adhere to the data protection act that stops any of your personal information from being disclosed.
However, if the recipient believes the flowers are from a person meaning them serious harm please ask them to contact the police and we will reveal the identity to them.
I love your designs but can not find one that exactly suits my needs. Can you create the perfect gift for me?
Our online products represent a seasonal range. We can create almost anything in fresh flowers so if you would like us to create something specially for you, you can call our florists on 0208 772 0094
What do I do if the flowers don’t look like the picture?
To ensure as long a vase life as possible, some of our flowers will arrive in bud. This means that not only can they be enjoyed for longer but also that one has the pleasure of watching them bloom.
There may be times that the recipient will receive flowers and one bloom has been replaced by a different flower. Naturally, we work in tune with the seasons, which change as each week passes and the climate shifts. This may mean, from time to time, we have to create your bouquet using slightly different flowers from those pictured. We will of course make sure we work similar colours and scents into your design and keep it the same shape and style.
How do I order from your website?
We have designed the site to make buying our flowers an interesting and easy experience. Please browse through our many fresh flowers, gifts, plants and orchids until you find the perfect product. Then all you need to do is click to buy and our system will lead you through the entire process. If you have any difficulties please call us on 0208 772 0094 and we will be happy to help.
How can I set up an account?
If you wish to set up an account please click here and we will move you to the account set up page.
Can I order over the phone?
We would love to hear from you over the phone. We have a team of skilled florists at your service to guide you through your purchase or answer any queries you should have.
What is the deadline for placing an order?
If you would like to order flowers for delivery within London then we can take same day orders up until 12pm that day. When ordering flowers for nationwide delivery, you will need to place the order before 4pm the previous day as they will be dispatched overnight for delivery to locations across the country.
Where do you deliver?
We can deliver throughout the UK. Please see our delivery page for more information.
Do you deliver abroad?
We are able to relay an order to an international florist for you. However, these will not be our designs and we can not guarantee flower types or quality levels.
How do I know if you received my order?
Once your order has been placed and processed by the system you will receive a confirmation email. If you do not receive this within 12 hours please email us at email@example.com or call us on 0208 772 0094.
Do you have any shops I can visit?
We have one flower shop in the heart of London from where we can deliver fresh flowers, gifts, plants and arrangements across the city and organise nationwide deliveries.
The shop is run by an international team of talented florists. They create everything from hand crafted bouquets using the finest seasonal flowers, to providing private design consultations in your home or office for fresh weekly arrangements. If you're having an intimate dinner party or a celebratory event they'll add fresh flower decadence with their designs.
Please visit our shop page for more information.
What methods of payment are acceptable?
We accept payment by Visa, Mastercard and Switch cards.
Can I pay for my order on delivery?
Our site will not allow you to process the order unless it has been paid for. The above methods of payment can be used. We do not accept cash on delivery or cheques as payment.
Are my details secure when ordering online?
We outsource our payments to a company called protx. This company is completely secure and we don’t see your card details at all.
Do you deliver on the weekend (or public holidays)?
We can deliver nationwide on a Saturday morning.
What if I need to request a delivery time?
There is an option for AM or PM delivery when placing your order.
Are there any additional charges?
Timed deliveries do come at an extra charge. This will be shown as an option whilst you are placing your order. Please look at our delivery page if you would like to have a look at your delivery options and prices.
What can I do to ensure a successful delivery?
The more information you give us, the more likely a successful delivery. Please ensure that you have attached a phone number and that the address is correct. You can double check addresses on the following sites:
Where do you deliver?
We can deliver same day throughout central London and offer a next day service for delivery nationwide. Please see delivery page for more details.
Can you guarantee delivery on a specific date?
Our ordering system will only show you the dates available for delivery and we will endeavour to honour the date supplied. If the recipient is not in or the address is incorrect then this will obviously affect our ability to deliver but in these circumstances we will try to deliver as close to the date as possible.
Can I send flowers to a hospital?
We can deliver flowers to hospitals but please be aware that it is likely they will be delivered to reception rather than directly to the patient. Do check with the hospital to make sure they accept deliveries as some departments do not allow flowers within the ward. As patients are often moved within the hospital, when you place the order, please make sure you put as much delivery information as possible i.e ward name, room number, phone number.
Can I send flowers to a business?
Naturally. However, as with hospitals, please attach as many details as possible. Depending on the businesses policies we may have to deliver to the loading bay or reception. Our delivery times are between 9am and 6pm so if the office hours differ to these then you will need to organise a timed delivery.
What time will my flowers arrive?
If you have not requested a delivery time then your flowers will be delivered between 9am and 6pm. If you need a delivery to arrive before or after a certain time then please select this during your order process
What if the recipient is not home upon delivery?
We will endeavour to deliver all orders as best we can, however, if the recipient is not at home, the courier will leave the flowers in what he/she deems to be a safe location. If there is nowhere safe to leave the order at the residence, please have the flowers sent to a business or safe residential location. In the event that our couriers deem the location unsafe, the flowers will be returned to dispatch and a delivery notice will be left in the letterbox.
Can I make changes to my order?
You can amend your order up to 2 working days before delivery. If you wish to change anything to do with your order please call us on 0208 772 0094 or email us at firstname.lastname@example.org.
We can then change anything for you from changing the address, adding cancelling or changing an item on your order or changing your card message. Please be aware that if you change the delivery address or want the order to arrive by a set time then the delivery charge may also change. Please see our delivery page for more information.
What if I'm not satisfied with the quality?
We pride ourselves on our superb quality and customer service. If flower quality is of concern, please contact us immediately. It is essential that we be informed within 3 days of receiving your flowers, so that our growers and production staff may be made aware. Every effort is made to ensure that our customers receive the product and service that they expect. All feedback, of any nature, is encouraged.
Where do you source your flowers from?
For more information on our sourcing, and growers, please visit our sustainability page.
Do you sell organic flowers or foliage?
We stock organic flowers whenever possible, working with two organic farms in the UK and two in Holland.
Do you sell sustainable flowers or foliage?
We have supported a sustainable project in South Africa since April 2005 called Flower Valley. Many of our Christmas designs were created using sustainably harvested flowers and we use them to create original and inspiring bouquets by mixing them with other flowers year round.
What are Flower Miles?
Flying flowers in from abroad leads to carbon dioxide pollution in the same way as food. This is one of the main environmental issues that the public are aware of.
We support local growers (therefore flowers do not need to be flown in from abroad) wherever we can, seeking them out and working with them to grow new and interesting varieties for our designs. For the flowers that we do fly in from abroad we are also Carbon Neutral and although this is not the answer it is a step towards our sustainable journey (see notes on our sourcing policy)
Do you work with Local or British Growers?
We support local growers wherever we can, seeking them out and working with them to grow new and interesting varieties for our designs. We currently work with over 15 farms in the UK and have seasonal British grown flowers in store every week.