The type of information we will collect about you includes:
We will never collect sensitive information about you without your specific consent.
Our secure web server collects your domain name and your e-mail address.
Use of personal data
Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use such third party personal information for any purposes other than to carry out the delivery except that we may contact such third parties in the future to check if they are satisfied with our services and ask if they are interested in receiving further information from us about our products and services.
We may share your personal information and the personal information of individuals to whom we are requested to deliver products with carefully selected necessary third parties whom we work with to provide services to you and who enable us to carry out our business (e.g. our delivery partner).
If we need to transfer your information outside the European Economic Area for uses other than to fulfill orders that you have placed with us, we will first obtain your consent.
We may use technology to track the patterns of behavior of registered and non-registered visitors to our site. This can include using a cookie which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings so as to not accept cookies. If you do this however, it may prevent you from accessing some parts of our site, including the purchase pages.
Every time you connect to our Website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you have looked at and which browser you use to view the pages. This information helps us to understand which areas of the site are of particular interest and which pages are not being requested. It also tells us the number of 'hits' on the Website.
Your Payment Details
Our secure payment provider is Protx. Protx are compliant by law, with the PCI/DSS standards set out by the PCI (security standards council). This is the international standard for payment system security and their systems and organisation are regularly audited to protect these standards. Any personal information submitted on the Protx payment pages is entirely secure and not passed on to any third party. We do not have access to your payment card details as Protx keep these secure.
Under no circumstances will we disclose the sender’s details to the recipient, in line with data protection law, unless express permission is granted by the sender.
A good deal is gleaned from the content of the message, so bear this in mind when you create your message to send with your flowers.
Retention, storage and security of your information.
We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances.
Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.
Checking your details
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you wish to choose not to to receive any marketing communications from us to you, please let us know at any time by emailing us on email@example.com and we will comply with your request.
We are always pleased to hear from you. All comments, queries and requests regarding our services are welcomed.
You can send an email to: firstname.lastname@example.org or call us on 020 8772 0094
Or write to us at: Moyses Stevens Flowers Limited, 788a Finchley Road, NW11 7TJ