By placing an order on the Moyses Stevens website or when calling our customer services team to place an order, you are agreeing to the following terms and conditions.
If you have any questions regarding our terms and conditions or have any comments or feedback, please email us at email@example.com or call us on 0208 772 0094.
MOYSES STEVENS REFUND POLICY / SERVICE GUARANTEE
See delivery page for full terms & conditions.
FLOWER AVAILABILITY AND SUBSTITUTION
All products are subject to availability, and acceptance of your order. In the event of any supply difficulties or if the flowers received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product required or part of product, with an alternate product of a similar style and equivalent (or greater) value and quality. Where substitution of flowers is necessary, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer care team on 0208 772 0094 or email us on firstname.lastname@example.org.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
FLOWER PRESENTATION & RISK
Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please call our customer care team on 0208 772 0094 if you wish to enquire about the safety of contents before ordering.
Although we work with our delivery partner, City Link and our courier company to do our best to ensure your flowers arrive in perfect condition, on very rare occasions, flowers arrive at their destination damaged as a result of transportation. If the recipient receives damaged flowers, please contact us immediately on 0208 772 0094 so that we can arrange one of the following:
-A re-send on the next available delivery date.
-A full refund.
Because of their perishable nature, flowers are non-returnable. This does not affect your statutory rights.
You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.
You are entirely responsible for any text or other material which you post or send on this message system and Moyses Stevens Limited accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the relevant services at any time and without liability to you in the event of any such objectionable message.
At our discretion from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are often presented due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.
We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
FLOWERS FOR A YEAR
Whilst we agree to use our reasonable endeavors to ensure that the Moyses Stevens website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Moyses Stevens website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Moyses Stevens Website and/or the Moyses Stevens Limited service impossible or impractical.
We do not guarentee any delivery, delivery dates, or delivery times during periods when extraordinary events take palce. This includes, but is not exclusively applied to, the Olympics London 2012. We reservce the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
Moyses Stevens, 788a Finchley Road, NW11 7TJ
Tel: 0208 772 0094
Registered in England & Wales: 7906162
E Mail: email@example.com
Member of the Flowers & Plants Association.
All copy and images on this website are owned byFlower Petals Limited and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.
- Customer telephone number / mobile number - we use this information to contact customers in the event of problems with the order such as payment failures or delivery problems and for SMS updates where you have given your express consent.
- Recipient full name and address - we use this information in order to be able to deliver the flowers you have ordered. It is vital that the recipient's address is accurate and includes a full postcode.
- Recipient telephone number - we use this information to contact the recipient in the event of a difficulty in delivering your order. We will not contact the recipient under any other circumstances.